First purchase exchange
Email email@example.com within 30 days of your first purchase containing your order number, and what you would like to change.
- Your exchange is free on your first order. We want to ensure your pup gets the perfect fitting shirt and eliminate sizing issues in the future. Your exchange only applies to the same style but a different size.
The dog clothing must be in new condition and have no traces of dog hair and odour. For store credit, items must be returned within 30 days of purchase. We are unable to give you a credit note if 30 days have passed since your order.
How to return your items:
- EMAIL US AT INFO@VIBRANTHOUND.COM IF YOU HAVE ANY QUESTIONS.
You will be responsible for all shipping costs associated with returning your item. The cost of shipping is non-refundable.
If you're shipping an item worth more than $50, you should use a trackable shipping service or buy shipping insurance. We can't promise that we'll get your returned object. Items that cannot be returned include Final Sale items and Gift Cards.
- If you have any concerns about your return, please email firstname.lastname@example.org. In the subject line of your email, please include your order number.