All orders are processed and dispatched within 24-48 hours. Depending on the delivery address, transit times range from 2 to 14 days domestically (Australia), and between 7 to 21 business days for international shipping depending on chosen shipment option.
Weekends, holidays, and customs hold-ups are not included in the delivery time. For all international shipments, Vibrant Hound currently uses Australia Post, DHL Express, Royal Mail, and UPS; a tracking number will be automatically emailed to you once your order has been fulfilled.
The cost of shipping does not include any customs or tariff fees. You are responsible for these charges. If the package arrives in your region, the shipping carrier will make a collection request. For more information on customs, tariffs, and duty fees, please contact your nearest customs office.
If you have not received your package within the agreed transit period, please contact your customs office as soon as possible. Customs can keep packages and only release them when the person to whom the package is addressed contacts them. Make sure you have your tracking number ready to send to customs when you contact them (your tracking info is emailed to you when your package ships). Please contact us by email if you have any concerns about delivery.
Vibranthound can be reached at firstname.lastname@example.org
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